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Sanibel Holiday has evolved over several decades as the premiere vacation rental boutique on Sanibel and Captiva Islands. Sanibel Holiday is exclusively a rental management company; we do not have a sales division.
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| GUEST SERVICES |
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There is a great amount of time, energy, and money involved in getting someone new to call and book a reservation. Our Guest Services department is responsible for securing quality repeat clientele as well as eliminating undesirable clientele, whose disrespect for a unit is not consistent with the privilege of staying in your home. We encourage repeat business by providing our guests with excellent, personal service before their arrival, during their holiday, and following their departure. The services we provide will ultimately shape a guest’s loyalty to us.
Guest Services will provide professional and prompt assistance to ensure questions or concerns are resolved upon check-in and during a guest’s holiday in a timely manner.
Upon check-in; a guest will receive an arrival packet which includes:
- Welcome letter
- Local directions
- Check-out procedures
- Specific unit information (when applicable)
- Welcome call to ensure guest has “settled in”
- Business equipment rental (fax machines, cell phones, etc …)
While on holiday, a guest can take advantage of our business services, which include:
- Internet & E-mail retrieval
- Copying and faxing service
- Package shipping and receiving
- Complimentary Wall Street Journals and USA Today
We also provide:
- Free brochures and information about local activities & points of
interest
- Car Rental information
- Bike & Scooter rental information
- Beach & Baby equipment rental information
- Boat and Fishing Charters information
- Dining & Entertainment information
- Grocery delivery services prior to arrival
- Golf and other sporting event information
Our Guest Services Department will coordinate any special requirements to assure our guests have a memorable stay in Paradise.
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