Our Owner Relations department serves as the primary contact for property owners in our program. Owner Relations monitors all property activity.

Rental Management Agreement

Sanibel Holiday enters into a formal Rental Management Agreement with each property owner in our program. The agreement is important to both parties to assure an understanding of our mutual obligations. The agreement is for a one year term, renews automatically, and can be cancelled at any time with 30 days written notice.

Compensation

Sanibel Holiday is compensated based on performance. We take a commission equal to twenty percent (20%) of rental revenues generated by us. We receive ten percent (10%) for reservations placed by the property owner. In situations where a guest is booked through a third party we pay the referring party from our commission (e.g., a travel agent or cooperating broker would receive 50% of our commission).

Communication

Our goal is to provide professional and reliable service to our owners and guests. We encourage both owners and guests to provide us with their ideas and comments. Sanibel Holiday believes that by being proactive and by providing an open channel for communication, we can ensure that we are always providing excellent guest services and top quality accommodations.

Our communications are designed to be timely and meaningful. On a monthly basis, every owner is provided with a financial summary and copies of any completed comment cards. In addition, we include updates on important events and changes at Sanibel Holiday, as well as in the community, which may affect our owners. A monthly list of future reservations is made available to owners for a small fee, upon request.

Owners and guests can communicate with us 24 hours a day by fax (239) 472-8405 or through the internet via e-mail. Each employee has an individual e-mail address so that owners and guests can be assured messages go to the appropriate department to ensure a timely response. In addition, guests visiting our website www.sanibelholiday.com can obtain information about rentals, specials and interesting facts regarding Sanibel and Captiva Islands, as well as informative travel tips.

Our office is open Monday-Saturday, closed Sunday and some holidays. In emergencies, we are accessible via voice mail or by pager during times when the office is closed. We provide a toll-free number, (800) 445-1566, in order for our owners to contact us.

Sanibel Holiday has established a unique Owners’ Advisory Board which meets on a semi-annual basis in Sanibel. The Advisory Board provides an additional forum for lively communication between owners and Sanibel Holiday managers to ensure that the needs of the owners, guests and Sanibel Holiday are coordinated and met. Four new owners are selected each year to serve on the board.

Personal Service

Sanibel Holiday is, and will remain, a company small enough to deal with our property owners on a personal basis, yet large enough to provide the assets, personnel and systems to operate an efficient and professional rental management company.

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