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Sanibel Holiday has evolved over several decades as the premiere vacation rental boutique on Sanibel and Captiva Islands. Sanibel Holiday is exclusively a rental management company; we do not have a sales division.
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| RESERVATIONS |
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Once the phone rings Sanibel Holiday is equipped to efficiently match a guest’s accommodation needs with an appropriate property, and book the reservation.
Communication
Our Reservations Department is available Monday through Saturday, 8:30 a.m. – 5:00 p.m. by calling our toll free number, (800) 572-6423. In addition, guests can view our website 24 hours a day, 7 days a week. Guests submitting an online reservation request form after hours can be assured of a response the following business day.
Education
Our Reservations Department educates potential guests about Sanibel Holiday’s products and services. All of our Reservation Agents routinely visit each property to familiarize themselves with each individual unit’s location and amenities in order to provide up to date and accurate property information. In addition, photos of each unit are available to allow agents to reference as well as scan and transmit to guests via e-mail.
Guests are assisted in determining and acquiring accommodations which best meet their needs. Our employees are trained to not only listen to a particular request, but to also ask pertinent questions regarding a guest’s budget and familiarity with the Sanibel and Captiva Islands. Once this information is assimilated, an agent can make suggestions as to the most appropriate accommodations for each guest.
Reservation Inquiries and Bookings
We receive a variety of inquiries via mail, fax, internet and phone calls from travelers looking for accommodations and general information about Sanibel & Captiva Islands. Our reservationists fulfill these requests by providing such information as:
- General Brochure and Rate Sheet
- Summary Sheets and photos of property(s)
- Maps of the area
- Trip Cancellation Insurance Information
Once a guest books and confirms a reservation we will provide them with:
- a confirmation of deposit, a contract and directions to check-in
- a final confirmation, which is sent once final payment is received
Upon arrival, a guest is offered 72 hours in which to “rollover” for the following year in the same unit. Once a guest decides they want to book a unit again, the Reservations Department will transfer their security deposit to the new reservation for the following year upon check out.
Guests who opt not to rebook during their stay will receive their security deposit refund, less any charges, 5 weeks after departure.
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