SANIBEL HOLIDAY (“SH”) POLICIES AND PROCEDURES
Payment Terms: To confirm your reservation, we ask that the applied deposit and reservation fee be paid by American Express, MasterCard, Visa or Discover at time of booking. The required Applied Deposit amount is equal to 20% of the rent rate plus all rent taxes plus the non-refundable reservation fee of $50 + $5.75 tax or $55.75. Final payment must be made by personal check, cashier’s check, money order, American Express, MasterCard, Visa or Discover (an additional 3.5% Technology Fee will be applied for payments made by credit card), e-check ($5 service fee will be applied) or wire transfer (details available upon request). Checks and money orders must be payable in US funds, otherwise any bank fees to convert to US funds will be the guest’s responsibility. Final payment is due 45 days prior to arrival for reservations less than 21 nights and due 60 days prior to arrival for reservations 21 nights or longer and/or $8000 or more. Any final payment that is not received by the due date may result in cancellation of the reservation. Wire transfers are subject to administrative fees not to exceed $50.
Confirmation: Reservations are not considered confirmed until a member of SH management has approved the booking. SH reserves the right to audit, adjust, or cancel any confirmed reservation for inaccuracy or misquoted information at no penalty to SH. Confirmation of rental property can only be established when a deposit is made. All payment and cancellation policies are placed in effect at that time. Once a reservation is confirmed, a rental property will be assigned. However, no rental property request is guaranteed. Any difference in rate is subject to guest approval.
Returned Checks: Post-dated checks will not be accepted. Returned checks will be charged according to Florida law (7 days from receipt to tender payment of the full amount of such check plus a service charge of $25 if the face value does not exceed $50; $30 if the face value exceeds $50 but does not exceed $300, $40 if the face value exceeds $300; or an amount of up to 5% of the face amount of the check, whichever is greater).
Check-In: The check-in process begins at 3 p.m. but is not guaranteed. Guests should not expect to take occupancy sooner than times stated. In some cases, check-in may be delayed due to circumstances beyond our control. Rate adjustments cannot be made for late check- in or early departure.
Check-out: Check-out will be promptly at 10 a.m. No late check-outs can be granted, any guest that fails to check-out by 10 a.m. will be assessed a late check-out fee of one days rent for failure to vacate. In any event the guest will not be allowed to occupy the premises after 10:00 am the day of check-out.
Cancellation Policy: The Reservation Fee is a non-refundable fee at any time. In addition: all cancellations are subject to an administrative fee of $50.00 plus applicable sales tax. SH will retain all prepaid funds should guest cancel less than 90 days prior to arrival unless the rental property is re-booked for the same dates and rate. A partial refund may be applicable for the same dates booked at an adjusted rate. All cancellations must be made in writing to be binding. All cancellation refunds will be refunded, less administrative fees, 6-8 weeks after date of cancellation.
Trip Protection Insurance: We do offer travel insurance.
Hurricane Policy: If you are traveling between June and November, please note that this is hurricane season. We would encourage guests to purchase trip insurance to protect your investment, as owners are not required to rebate rent in the event of a voluntary or mandatory evacuation.
Acts of Nature: SH cannot be held liable for any acts of nature or occurrences beyond our control. No rate adjustments will be made.
Substitution of Accommodations: SH reserves the right to move, relocate, reassign, or change the rental property noted on the front of this confirmation for unforeseen circumstances. SH will make every effort to re-book the guest in a like kind or upgraded rental property. Under no circumstances does this confirmation guarantee the rental property selection or assignment. If Guest does not wish to relocate or accept the alternative accommodation SH will issue a full refund to the Guest or proration if during occupancy in the event the property is unavailable or becomes unavailable. Under no circumstances will SH be liable for any other charges incurred for property moves or cancellations.
Maximum Occupants: The maximum number of guests is set by the property owner and/or association and includes small children and infants. The accurate number of guests must be adhered to at all times and any change in the number of guests must be reported to SH. The maximum occupancy for your stay is noted on the confirmation. Exceeding these limits shall result in forfeiture of payments/deposits and will incur an extra charge per person to the guest. Reservations obtained under false pretenses will cause forfeiture of all payments and the guests will be asked to vacate the rental property immediately.
Reservations Made By Others: All reservations made by owners, outside travel agents and or reservation services are subject to rules and policies of SH. SH is not responsible for inaccurate or misleading representations presented by the vacation rental owner or outside travel agents. Guests will be required to resolve any discrepancies directly with the owner of the accommodation or their travel or booking agent.
Association Rules: All accommodations are confirmed with the understanding that all guests will abide by the rules and regulations prescribed by individual owners, condominium or homeowner associations as required for each rental property.
Indemnification: This property is privately owned, and the management reserves the right to refuse service to anyone and will not be responsible for accidents or injury to guests or for loss or leaving behind of money, jewelry, or valuables of any kind. The guest will be responsible for any cost due to damage to the property by the renter or guests of rental party, during occupied dates. If the guest fails to pay any part or the full amount of these charges, SH will charge the guests credit card on file. The guest acknowledges that their use of the property facilities is solely with in their discretion and solely at their own risk. The guest releases and forever discharge SH, the property owner and any affiliates, their agents, employees, successors and assigns of any and all actions, cause of action, claim demands, costs, loss of services, expenses and compensation of any kind or description whatsoever arising out of their use of property facilities (collectively “damages”), even if such damages arise from the actions of failure to act by the retained parties.
No Smoking: ALL SH rental properties are considered non-smoking. Smoking is permitted outside only. Lanais and/or porches are not suitable for smoking due to ventilation and proximity of rental properties nearby. Any guest that smokes inside a rental property will be asked to leave immediately and all charges to restore the rental property back to its original condition will be charged to the guest.
Maintenance: In the event of equipment malfunction within a rental property, SH will expedite repairs as quickly as possible. From time to time, it may be necessary to close tennis courts, swimming pools and other amenities for maintenance purposes. Any maintenance items should be reported to SH as soon as possible and may require vendors outside of SH to repair and/or replace equipment. Should a repairman make a call to a rental property and find the equipment is not in working order due to guest misuse, oversight or neglect, the fee for the service will be charged to the guest. No rent adjustments can be made for circumstances beyond our control or for malfunction or loss of use of equipment or amenities.
Pets: Pets are not permitted in most rental properties unless specifically authorized. In the event that a rental property does accept a pet, SH must be notified when making the reservation and a nonrefundable pet fee is applied to the reservation. In the event that a guest has a pet in a rental property where it is not allowed, this will cause forfeiture of all payments, the guests will be asked to remove the animal and/or vacate the rental property immediately. The guest will be charged for any costs with regard to returning the rental property to its original condition.
Furnishings: All rental properties are individually owned and decorated. Items such as furnishings, appliances, equipment, style, quality, colors, etc. are provided solely by the owner. SH does not accept liability for the aesthetic or functional perception of the rental properties contents and no rate adjustment can be made.
Parking: The parking areas of individual properties are for automobiles only. Motor homes, boat trailers, travel trailers, jet skis, etc. are not allowed at the rental properties. Please ask about local storage of such vehicles and equipment prior to arrival. Most condominium complexes have only 1 assigned parking spot per unit. Please notify Sanibel Holiday immediately if you have plans to bring more than 1 vehicle so we can confirm parking availability.
Pools: The rental property owner or rental property association controls pool temperatures. SH is not responsible for pool or spa temperatures, closures, or malfunctions. No credit, discount and/or rate adjustments can be granted for items mentioned above or circumstances beyond our control. There will be days when the weather conditions will not allow pool heaters to accommodate swimming and temperature recovery times will vary.
Amenities: Amenities vary at each rental property. Please contact SH for specific needs you may have regarding rental property amenities. SH is not liable for malfunction or closure of rental property amenities and no credits and/or discounts can be granted for circumstances beyond our control.
Units for Sale: In the event that the rental property, which guest is renting, is listed for sale, we may find the need to show the property during a guest’s stay. We will make every attempt to schedule the showing at a convenient time so as not to disturb your vacation. By acceptance of this confirmation guest agrees to allow rental properties to be shown.
Entry of Premises: Guest agrees to allow SH employees, vendors, contractors, or subcontractors access to the rental property for any reason to make repairs, improvements, care for or manage the property.
Pest Control: Rental properties are treated for pest control by the condominium association or by a contracted pest control company. SH will make every effort to address pest control concerns but is not responsible for rebates due to the presence of pests or in the event of untimely service by pest control companies. Sanibel and Captiva are tropical islands, and some pests are inherent to the region and climate making them resilient against professional treatment.
Age Requirements: Any guest under 25 years old must be accompanied by a parent and/or guardian. Reservations obtained under false pretenses will cause forfeiture of all payments and guests will be asked to vacate the rental property immediately.
Maid Service/Special Requests: Linens and bath towels are included in each rental property and have been inventoried prior to your arrival. We cannot guarantee your rental property will supply beach equipment or beach towels. Your rental property is cleaned prior to your arrival and upon your departure but does not include daily maid service. Daily maid service can be arranged with a minimum of 24 hours’ notice for an additional charge. Cribs and other childcare needs or other guest convenience items are offered at an additional charge and can be arranged prior to guest arrival. Preferences will be noted, but not guaranteed.
Causeway Tolls: There is a $6.00 round-trip toll to reach Sanibel and Captiva. This toll is cashless, if you do not have a transponder Lee County is assessing each toll by plate an additional $3.00 administration fee. SH does not reimburse toll charges.
Reservation Fee: The Reservation Fee on the face of this confirmation is nonrefundable at any time for any reason.
Mail: Please arrange to have any mail sent to you in care of SH at our address and not sent directly to the unit.
Unit Telephone: Although a few of our property owners provide a landline for your convenience they are no longer required to do so. For those units with a landline there is no charge for incoming calls or outgoing local calls. Outgoing long-distance calls must be charged to a credit card or calling card, billed to your home number, or collect. A minimum handling fee of $10.00 (or 35% of the long-distance charges, whichever is greater) will be imposed for long-distance calls charged to the property phone. If you require a landline during your stay, please verify with Sanibel Holiday that your property offers one.
Interest Bearing Account: All deposits, prepaid rents, and other prepaid monies may be placed in an interest-bearing account. The guest understands and agrees the interest earned on these funds will accrue to the benefit of SH.
Accuracy of Information: To the best of SH's knowledge the information contained on this confirmation and our websites is accurate but not guaranteed. Descriptions, rates, and property amenities listed on this confirmation are subject to change without notice. Omissions, additions, or errors as well as changes in property bedding, furnishings, equipment, etc., shall not be the responsibility of SH, owner, or agent. Guests are required to check with SH about specific items of importance to them.
Agency Disclosure: SH serves as agent and representative of all owners of condominium units and private dwellings in its rental program and is acting at all times in and for the best interest of the owner.